At Based Bodyworks, we want customers to feel comfortable and confident when purchasing our products. We understand that personal care is highly individual, and a product that works well for one person may not always provide the same experience for another. For this reason, we have established a straightforward refund process intended to give customers reasonable flexibility when a purchase does not meet their expectations.

Customers may request a refund within 60 days from the date their order was delivered. This policy applies whether the product has been opened or used, as we understand that customers may need to try a product before deciding whether it is suitable for their personal routine. If you are dissatisfied with your purchase for any reason, we encourage you to contact our customer support team within the applicable period so that we can review your situation and determine the best way to assist you.

To request a refund, please email BasedBodyworks@gmail.com and include your order number together with a short description of your concern. Providing accurate order information helps our team locate your purchase and understand the circumstances of your request more efficiently. If there is a particular issue with the product, please explain what happened so that we can provide appropriate assistance.

Not every refund request requires the product to be returned. After receiving your request, our support team will review the circumstances and let you know whether a return is necessary. If returning the product is required, we will provide instructions regarding the appropriate return process. Customers should not send products back without first contacting us and receiving return guidance, since unauthorized returns may not be properly processed.

For customers outside the United States, return shipping expenses may apply when a physical return is necessary. International shipping arrangements can involve additional costs and delivery considerations, so we recommend contacting our support team before sending anything back. Our team can provide the relevant instructions and help ensure that the return is directed to the correct location.

We also ask customers to inspect their orders shortly after delivery. If an item arrives damaged, appears to be defective, or does not match what was ordered, please contact us promptly. These situations may require different handling from a standard change-of-mind refund request, and providing information as soon as possible allows us to investigate and resolve the problem more effectively.

When reporting a damaged, defective, or incorrect item, please provide your order number and, when possible, clear photographs showing the issue. Images can help our team understand the condition of the product, identify shipping-related damage, confirm an incorrect item, and determine the appropriate resolution. Once we receive the necessary information, we will review the situation and work toward a suitable solution.

Our goal is to make the resolution process as convenient as possible. If an order has been affected by shipping damage, manufacturing concerns, fulfillment mistakes, or another issue involving the product received, we will review the circumstances and provide appropriate assistance. We value the trust customers place in Based Bodyworks and want concerns to be addressed with care and efficiency.

At this time, we do not offer direct exchanges for products. If you decide that you would prefer a different product or another available option, the recommended approach is to request a refund for the original purchase and place a new order for the product you would like instead. This process allows the original transaction and the new purchase to be handled separately.

If you are uncertain about which product may be a better fit for your preferences, our customer support team can also provide assistance before you place a replacement order. We encourage customers to ask questions about available products, features, or options when additional guidance would be helpful. Our team will do its best to provide information that can help you make a more suitable selection.

Once a refund request has been reviewed and approved, the applicable refund will be issued to the original payment method used for the purchase. In most cases, refunds are processed within approximately 3 to 7 business days after approval. The time required for the funds to become visible in your account can vary depending on the financial institution, card issuer, bank, or payment provider involved in the transaction.

A refund may therefore take additional time to appear even after Based Bodyworks has completed the processing on our side. Banking and payment networks operate according to their own processing schedules, and we are unable to control the final posting time once the refund has been submitted.

We encourage customers to contact us if they have questions about the status of an approved refund or need clarification regarding the next steps. Providing the original order number in your communication can help our team locate the transaction and respond more efficiently.

Our refund policy is designed to balance customer flexibility with a clear and manageable process. We recognize that every purchase experience is different, and we want customers to know that assistance is available when a product does not meet their expectations. Whether you are requesting a refund, reporting an issue with an order, or looking for guidance before making another purchase, our support team is available to help.

Based Bodyworks is committed to providing dependable products together with responsive customer service. We appreciate every customer who chooses to shop with us and value the opportunity to address concerns when they arise. If you need assistance with a refund or any other order-related matter, please contact BasedBodyworks@gmail.com so our team can review your request and help determine the appropriate solution.